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Field Service Management Software
About Field Service Management Software
Field service management software lets you track, manage and measure the workflows of your field technicians. Field Force Software help you improve your operation in three key areas: Increase customer satisfaction, increase efficiency, and reduce operational costs.
RSHRIS Field force management software is a tool becomes a 24*7 field force help for companies to manage their field staff operations. Using our integrated software solution, you can streamline communications, increase productivity, and maintain accurate customer records. The top five benefits of using field service management software are as follows:
Increased efficiency
Improved customer relations
Refined processes
Reduced costs
Increased visibility
Features
Attendance & Leave Management
Live Location Tracking
Live Chat with Your Employees
Job Scheduling
Attendance Verification with Selfie & Geo Tag.
Activity Report
Define various types of leaves
Track live attendance
Get a huge range of reports
Attendance Summary on Dashboard
In this screen, the Employee can check his own Absent/Present/Weekly Off/Holiday after logging in
Selfie on Marking Attendance
When the Employee clicks on START DAY, his selfie is clicked. The same occurs at the time of STOP DAY
Leave Approving Process in Mobile App.
On the Dashboard for HOD, the pending applications for Leave, CO/On-duty, Tour ,ARF etc. are visible. He can approve directly from his phone.
Reports for Attendance/Leave/ARF
In the Reports Section, the User can check the Attendance/Leave/ARF Report for any period of time
Leave Approving Process in Mobile App.
On the Dashboard for HOD, the pending applications for Leave, CO/On-duty, Tour ,ARF etc. are visible. He can approve directly from his phone.
Reports for Attendance/Leave/ARF
In the Reports Section, the User can check the Attendance/Leave/ARF Report for any period of time
Leave/Tour/On-duty etc. Filing option in mobile app
Employee can file Leave/Tour/On-duty/ARF/Short Leave directly through the App without calling in any URL
Challenges With Traditional Field Attendance Management
- Field employees are often assigned tasks via call or messages. This makes monitoring the progress and keeping records very difficult
- Providing updates to the supervisor via call is inefficient as it may not be recorded
- It is impossible to update the field staff about task priority as it keeps changing
- In the absence of mobile based attendance , the staff needs to travel to the office just for marking their attendance
- There is no assurance whether the employee actually visited the customer
- The staff might spend least hours at the job site
- Collecting and saving proof of service, like delivery receipts or customer signature is impossible without a proper system
- The staff may spend too much time on the road leading to in-efficiency
Benefits
- Maintaining a record of employees’ work and leaves, facilitating reports which are easy to generate
- Captures GEO coordinates and location tracking for a smooth functioning.
- Assign activity schedule of each employee.
- Validate the employee’s activities
- Access comprehensive information about employee activities
- Resolve issues related to sales and service faster.
- Punch attendance directly from the field on their mobile
- Efficiently record daily activities
- Get a reminder of the meeting updates
- Check important tasks assigned by the manager
- Create leads with important information
Industries Served
For related information, visit https://rshris.com/field-force-management-solution-for-service-industry/
Refer to the blog Field Force Management Application
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